Gaming KPIs is when employees of a company do what is within their power to make “keep the numbers green”, even if it is not in the best interest of the company.

Possible Examples

• Cancelling shipments rather than letting them ship late
• Not reporting incidents that would cause some sort of safety or quality metric to go south
• Incentivizing for a high capacity of low quality output

KPI gaming can be prevented by using best practices for Gaming KPIs.

Related Notes

KPIs

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